Product safety warnings and instructions

NOTICE: Read safety and health information

Read this guide for important safety and health information about your device.

To reduce the risk of injury, death, or property damage, follow all setup and use guidelines and instructions provided for your device and, if applicable, its accessories and content (e.g., software applications, games, or other content).

You can find additional support at support.microsoft.com. For Surface devices, support is also available in the Surface App.

Keep all printed guides for future reference or go to support.microsoft.com for electronic versions or replacement guides. You can also refer to the Microsoft Help and Support section for contact information at support.microsoft.com.

If you wish Microsoft to contact you only for product-safety alerts or recall notices for this product, please register at aka.ms/product-notifications.

 This symbol identifies safety and health messages in this guide.

 WARNING: Handling and site prep

To reduce the risk of injury due to the size and weight of the device, and the importance of keeping the device upright:

• Before moving your device to the place it will be installed, survey the site to determine how to safely move it to the location where it will be unpacked and mounted.

• Always use at least two people for unpacking and installation.

• Once your device is unpacked, it should be mounted immediately, so the mounting system should be in place before unpacking. If you’re mounting onto a rolling stand, lock or block the wheels of the stand before unpacking.

• To avoid tripping hazards, keep the assembly area clear of packing materials.

 WARNING! Heavy object

Your device is very heavy. To reduce the risk of lifting related injuries, death, or damage to your device, we recommend that a minimum of two people lift the device. It is important to use proper lifting posture when lifting and/or moving the device.

 WARNING! Ergonomic lifting

To reduce the risk of lifting related injuries, death, or damage to your device, use good ergonomic lifting practices, including but not limited to:

• Plan ahead. Make sure the lifting team agrees on the plan.

• Determine if you can lift the unit. Is it too heavy or too awkward?

• Decide if you need lifting aid.

• Check your environment for obstructions and slippery surfaces.

• Lift with your legs, not your back.

• Bend at your knees, keeping the back straight.

• Keep the unit close to your body.

• Center your body over the unit. Keep the feet about shoulder width apart.

• Lift straight up smoothly.

• Keep your torso straight; do not twist while lifting or after the load is lifted.

• Set the device onto the stand or wall mount slowly and smoothly with a straight back; do not let go until the device is set in place.

 WARNING! Proper installation

To avoid hazards related to improper device installation, installation must be performed by people who have read and understand the installation instruction prior to beginning work. If you do not have the necessary equipment or expertise, or if you are uncertain the mounting surface can properly support your device, consult a professional installer.

 WARNING! Proper stand mounting

Your device heavy and mounts to a stand using all four mounting brackets. To reduce the risk of injury, death, or damage to your device:

• Follow all instructions provided by the stand manufacturer.

• Ensure your stand and proposed mounting method will support the weight of your device.

• Only use the mounting hardware provided with the stand.

• Ensure all screws are securely tightened according to the stand manufacturer’s instructions.

• Do not release your device until you are certain the top and bottom hooks of both mounting brackets are securely seated on the upper and lower mounting rails of the stand.

 WARNING! Proper wall mounting

Your device is heavy. To reduce the risk of injury, death, or damage to your device:

• Follow all instructions provided by the wall mount manufacturer.

• Ensure your wall structure/materials and your proposed mounting method will support the weight of your device.

• Purchase and use the recommended hardware and mounting system for your device based on your wall structure/materials.

• Ensure all screws are securely tightened according to the wall mount manufacturer’s instructions.

• Your device was designed to be installed on a concrete wall or pillar. Additional reinforcement may be required for plasterboard, plaster, plastic board, steel, and wood walls, pillars, and/or studs before installation begins.

• Do not release your device until you are certain that it is fully secured according to the instructions provided with your selected mounting solution.

 WARNING! Unseen hazards in walls or other mounting surfaces

Walls and other mounting surfaces may contain electrical wires, gas lines, and other unseen hazards or obstacles. Cutting or drilling into an unseen hazard may cause serious personal injury or death.

It is the installer’s responsibility to locate unseen hazards prior to and to avoid these hazards during installation. Assess the mounting environment and always make sure there are no unseen hazards in the wall or other mounting surface prior to drilling and/or cutting.

 WARNING! Tip over hazard

To avoid risk of personal injury, death, or damage to a stand-mounted device when it is moved:

• Only use a stand that is compatible with your device.

• Follow all instructions provided by the stand manufacturer for moving or relocating a stand-mounted device.

• Do not hang or place heavy objects from your device or on the stand.

• Disconnect the power cord and other cables as needed prior to moving your stand-mounted device.

• Use caution and move slowly when moving your stand-mounted device. Follow the stand manufacturer’s instructions for moving or relocating the stand.

• Use caution when transporting a stand-mounted device up or down ramps. Never leave a stand-mounted device unattended on or near a ramp.

• Only adults should move your stand-mounted device.

 WARNING! Device stability

Do not place your device on uneven or unstable surfaces. When carrying, securely hold the device itself – do not carry via an accessory, cable, or cord. If the device falls, it could hit a person or object, which could cause personal injury or damage to your device or other property.

 WARNING! Not for safety-critical uses

Your device is not designed or intended for use in any application or situation where device malfunction or failure could lead to death, serious personal injury, property damage, or environmental harm.

 WARNING! Damaged touch-screen glass may be sharp

The touch screen on your device is made of glass. The glass can break if your device is dropped or receives a significant impact. To reduce the risk of injury, avoid touching the screen if the glass is broken, chipped or cracked. Arrange to have the screen replaced.

 CAUTION! Hearing Safety

Frequent or extended exposure to loud noise or sounds when using a headset or headphones can cause temporary or permanent hearing loss. Individual susceptibility to noise-induced hearing loss and potential hearing problems varies. Also, the sound volume produced by a device may vary depending on the nature of the sound, device settings, and the headset or headphones used. As a result, there is no single volume setting that is appropriate for everyone or for every combination of sound, settings, and equipment.

Here are a few common-sense recommendations to minimize your exposure to loud noises or sounds when using a headset or headphones with your device:

• Minimize your time listening to loud sound. All of the sound you are exposed to each day adds up. At maximum volume, listening to music or other content on your device with a headset or headphones can permanently damage your hearing in 15 minutes. If you are exposed to other loud sounds also, it takes less time listening at high volumes to cause hearing damage.

• The more time you spend exposed to loud sounds, the more likely you are to damage your hearing. The louder the sound, the less time that is required to damage your hearing.

• Always turn the volume on your device down before plugging a headset or headphones into your device. Set the volume loud enough to hear clearly in quiet surroundings, and no louder.

• Do not increase the volume after you start listening. Your ears can adapt over time so that high volume sounds normal, but the high volume could still damage your hearing.

• Do not increase the volume to block outside noise. The combination of outside noise and sound from your headset or headphones can damage your hearing. Sealed or noise-canceling headphones can reduce outside noise so that you don’t have to turn up the volume.

• To minimize the potential for hearing damage, keep the volume low enough that you can carry on a conversation with people nearby. If you can’t understand someone nearby speaking normally, turn down the volume. Sound that drowns out normal speech can damage your hearing. Even with sealed or noise-canceling headphones, you should be able to hear nearby people speak.

Finally, be aware of hearing loss symptoms. It’s a good idea to have your hearing checked regularly by an audiologist. Stop using a headset or headphones with your device and have your hearing checked if:

• You experience any hearing loss symptoms

• You hear ringing in your ears

• Your speech sounds muffled, dull, or flat

 WARNING! Parts of this device are magnetic

• Parts of your device are magnetic and may attract metallic items. To reduce the potential risk of sparks and resulting property damage or possible injury, verify the electrical connection areas are free of metallic objects before interconnecting devices or charging.

• Check your headset or headphones before use to be sure they are clean and free of objects such as staples or paper clips.

• Magnetic interference can disrupt the operation of some medical devices. If you use a medical device, consult the device manufacturer or your physician for information and instructions about the use of products with magnetic components near it.

 WARNING! Clean safely

The risk of fire, shock or damage to your device during cleaning can be reduced by taking the following precautions:

• Unplug all cables and turn your device off before cleaning.

• Only clean the exterior of your device.

• Use a dry cloth only, no liquids.

• Gently wipe the exterior surface of fans, vents or other openings to remove any dust buildup.

• Do not clean ports or any part of the device with sharp objects (e.g., paper clips, screwdrivers, knives, etc.).

• Keep connectors dry. Gently wipe with a clean, dry cloth only.

 WARNING! Do not use in potentially explosive atmospheres

Do not store or carry flammable liquids, gases, or explosive materials in the same compartment as your device, its parts, and/or accessories. 

Turn off your device, and do not remove or install battery chargers, AC adapters, or any other accessory for your device when you are in an area with potentially explosive atmospheres. Areas with potentially explosive atmospheres are often, but not always, posted and may include fueling areas or fuel service stations; below decks on boats or other vessels; fuel and/or chemical transfer and storage facilities; and areas where flammable chemicals or particles, such as grain dust or metal powders have collected in the air. In such areas, sparks can occur and cause an explosion or fire.

 WARNING! Keep your device dry

• Do not expose it to rain, snow or other types of moisture. Do not use your device near water or in a damp or excessively humid location (e.g., near a shower, bathtub, sink, or swimming pool, or in a damp basement).

• Do not dry your device with a hair dryer, clothes dryer, conventional, toaster, or microwave oven. If your device becomes wet, gently wipe the exterior with a clean, dry cloth.

 WARNING! Allow sufficient ventilation to avoid overheating 

• Do not place your device in narrow or cramped spaces.

• Do not place objects on top of your device.

• Do not allow dust to build up on the fan, vents or other openings.

 WARNING! Avoid excessive heat

• Do not use or store your device near heat sources or in strong direct sunlight.

 WARNING! Avoid contaminants

• Avoid getting contaminants such as food debris, dust, dirt, oil, or chemicals on your device.

 WARNING! Suffocation hazard – plastic bags

Keep plastic bags away from babies and children to avoid the risk of suffocation.

 WARNING! Keep out of reach of small children

Your device and its accessories are not toys. Keep your device and all its parts and accessories out of the reach of small children. Children could hurt themselves or others or damage your device. In addition, the device may contain or break into small parts that may be a choking hazard to children under 3 years.

 WARNING! Prolonged contact with warm devices

Your device and its power supply unit (PSU) may become warm during normal use. It complies with the surface temperature limits defined by international safety standards; nonetheless, sustained contact with warm surfaces may cause injury. For example, if you rest the warm device on your lap for a long time, you might sustain an injury even though it may not feel hot to the touch. If you have a condition that affects your ability to detect heat or your sensitivity to heat, then you may be particularly susceptible to such injuries.

To reduce this risk:

• Avoid sustained skin contact with your device or its PSU when it’s operating or connected to a power source. For example, don’t sleep with your device or its PSU.

• If your device is on your lap and gets uncomfortably warm, move it to a stable work surface.

• Keep your device and its PSU in a well-ventilated area when in use or charging. Allow for air circulation around the device and its PSU. Don’t place your device or its PSU under a blanket or pillow or use it on soft surfaces.

 WARNING! Photosensitive seizures

Some people may experience a seizure when exposed to flashing lights or patterns in moving images or video games. Even people who have no history of seizures or epilepsy may have an undiagnosed condition that can cause “photosensitive seizures” while watching flashing lights, moving images or video games.

These seizures may have a variety of symptoms, including lightheadedness, altered vision, eye or face twitching, jerking or shaking of arms or legs, disorientation, confusion, or momentary loss of awareness. Photosensitive seizures may also cause loss of consciousness or convulsions that can lead to injury from falling or striking nearby objects.

Immediately stop playing or using the device and consult a doctor if you experience any of these symptoms. Parents should watch for or ask their children about the above symptoms — children and teenagers are more likely than adults to experience these seizures.

The risk of photosensitive seizures may be reduced by taking the following precautions:

• Sit farther from the video screen.

• Use a smaller video screen.

• Play in a well-lit room.

• Do not play when you are drowsy or fatigued.

If you or any of your relatives have a history of seizures or epilepsy, consult a doctor before starting any activity using a screen or display.

 WARNING! General battery safety

Your device uses either removeable batteries (i.e., disposable batteries or batteries that are removed from the device for charging) or a built-in battery. Improper use or misuse of batteries may cause injury, death, property damage, or damage to your device or its accessories as a result of battery fluid leakage, fire, overheating, or explosion.

Battery fluid is corrosive and may be toxic. It can cause burns and may be harmful or fatal if swallowed.

 WARNING! Keep batteries out of the reach of children

• For replacement batteries, keep in the original package until ready to use.

• Dispose of used batteries promptly.

 WARNING! Avoid excessive heat and direct sunlight

• Do not leave a battery-powered device in direct sunlight for an extended period.

• Do not expose to temperature above 40 °C (104 °F).

 WARNING! Avoid exposure to liquids

• Do not immerse batteries (or devices containing batteries) in water or other liquids or allow the batteries to become wet.

• Do not use a battery if it has become wet. Do not attempt to dry a battery or battery pack with a hair dryer, in a conventional oven, or in a microwave oven.

 WARNING! Protect batteries from damage

• Do not modify or remanufacture, attempt to insert foreign objects into the battery, expose to fire, explosion, or other hazard.

• Do not disassemble, crush, open, puncture, shred, or short external contacts or circuits.

• Do not strike, throw, step on, or subject batteries to severe physical shock.

• Dropping your device or its battery, especially on a hard surface, can damage the device and its battery. We recommend that you seek professional assistance to inspect your device if you believe damage has occurred.

 WARNING! Never use a damaged battery.

• If you suspect damage to a device’s built-in battery, stop using it.

• If a removable battery appears damaged, including if it is scratched or nicked, immediately dispose of it properly. Use of a damaged battery can cause electrical shorts, overheating, and other component failures.

 WARNING! Removable batteries – remove when appropriate and replace correctly

• Immediately remove old, weak, or worn-out batteries from your device.

• Remove the batteries from your device before storing your device for an extended period.

• Use appropriate replacement batteries. We recommend that you use Microsoft approved battery packs. Replace the disposable or rechargeable batteries supplied with your device with batteries of the same type and rating.

• Do not mix new and old batteries or batteries of different types (for example, carbon-zinc and alkaline batteries).

 WARNING! Removable batteries – store and transport appropriately

• Do not carry or place removable batteries or battery packs together with other metal objects or allow metal objects to touch the battery terminals on the device. They can become hot and cause burns.

 WARNING! Charge rechargeable batteries correctly

• Always charge the rechargeable batteries in your device using the charger supplied with your device (if applicable). If a charger was not supplied, refer to the device’s specifications to select a charger that meets the required voltage and current ratings. Using an improper charging method may result in fire or explosion.

• Do not recharge batteries near a fire or in extremely hot conditions.

• Do not connect batteries directly to wall outlets or car cigarette-lighter sockets.

 WARNING! Exposure to battery fluids

• Avoid contact with battery fluid. Keep the leaked fluid from touching your skin, eyes, clothes, or other surfaces. If the battery fluid contacts your skin, eyes, or clothes, immediately rinse the affected area with water and contact your doctor or other medical provider as appropriate.

• For removable batteries:

  • Carefully remove all batteries by reversing the battery installation instructions provided with your device.

  • Before inserting new batteries, thoroughly clean the battery compartment with a dry cloth, or follow the battery manufacturer’s recommendations for cleanup.

 WARNING! Dispose of properly

Recycle or dispose of old, weak, or worn batteries in accordance with local, regional, or national law or regulation. Do not dispose of batteries in fire or water. Visit www.microsoft.com/legal/compliance/recycling End-of-life management and recycling.

 WARNING! Battery replacement and device repairs

For devices with removeable batteries (i.e., disposable batteries or batteries that are removed from the device for charging), follow the battery replacement instructions at support.microsoft.com to open the battery compartment and change the batteries.

For all other device repairs, Microsoft recommends that you seek professional assistance. Opening or repairing your device can present electric shock, device damage, fire, personal injury risks, and other hazards. Do not attempt do-it-yourself repairs unless you follow the Service Guide for the product and have the knowledge, experience, and specialized tools required at support.microsoft.com.

 WARNING! Exposure to radio frequency (RF) energy for devices with display screens

This device contains Wi-Fi and/or Bluetooth^® radio transmitters that meet the Federal Communications Commission (FCC), Industry Canada and European guidelines for RF exposure and Specific Absorption Rate.

For devices with display screens: To ensure that your exposure to RF energy from this device stays within the limits set forth in these guidelines, avoid placing the display screen in direct contact with your body (e.g., avoid placing the display side face down on your lap or upper body).

Additional information about RF safety can be found on the FCC website at www.fcc.gov/oet/rfsafety and the Industry Canada website at www.ic.gc.ca/eic/site/smt-gst.nsf/eng/sf01904.html.

 WARNING! Personal medical device interference

Radio-frequency emissions and magnetic fields from electronic equipment can interfere with the operation of other electronic equipment, including medical devices. Although your Microsoft device complies with regulations governing radio frequency emission, interference can still occur.

If you suspect that your Microsoft device is interfering with your medical device, immediately turn off the Microsoft device.

If you have a pacemaker:

• Keep distance between the wireless device and your pacemaker. The American Heart Association recommends that a minimum separation of 15 cm (6 inches) be maintained between a wireless device and a pacemaker to avoid potential interference with the pacemaker.

• Do not carry your device in a chest pocket.

• If you use your mobile device with a case or holder, select one without metallic parts.

If you use a medical device other than a pacemaker, consult the device manufacturer or your physician for information and instructions about the use of other electronic devices near your medical device.

 WARNING! Radiofrequency interference – follow location/facility rules

Radio-frequency emissions and magnetic fields from electronic equipment can interfere with the operation of other electronic equipment under certain circumstances, causing them to malfunction. Although your device complies with applicable regulations, interference can still occur.

Turn off your device or cellular or wireless connections when instructed.

 WARNING! AC power supply safety

Always select and use an appropriate AC power supply for your device. Failure to take the following precautions can result in serious personal injury or death from electric shock or fire or in damage to your device.

To select an appropriate power source for your device:

• We recommend you use genuine Microsoft power supply units (PSUs) and AC power cords. A genuine Microsoft PSU was provided with your device., or can be purchased from a Microsoft-authorized retailer and at store.microsoft.com/devices.

• Use only AC power provided by a standard (mains) wall outlet. Do not use non-standard power sources, such as generators or inverters, even if the voltage and frequency appear acceptable.

• Confirm that your electrical outlet provides the type of power indicated on the PSU (in terms of voltage [V] and frequency [Hz]). If you are unsure of the type of power supplied to your home, consult a qualified electrician.

• Do not overload your wall outlet, extension cord, power strip, or other electrical receptacle. Confirm that they are rated to handle the total current (in amps [A]) drawn by your device (as indicated on the PSU) and any other devices using the same circuit.

• For devices where the AC prongs may be folded for storage, make sure its prongs are fully extended before plugging the AC power supply for your device into the power (mains) outlet.

• For devices equipped with power cords with removable prongs and a universal power supply, make sure the prong assembly is properly configured for the power outlet and fully seated into the power supply before plugging the AC power supply into a power (mains) outlet.

 WARNING! Power cord and cable safety

Damaged power cords and cables can pose an electric shock or fire hazard, and exposed device cables and cords pose a potential tripping hazard. Arrange all cables and cords so that people and pets are not likely to trip over or accidentally pull on them as they move around or walk through the area. Do not allow children to play with cables and cords. To avoid damaging the cords and cables:

• Protect cords from being walked on or crushed.

• Protect cords from being pinched or sharply bent, particularly where they connect to a wall power (mains) outlet, the power supply unit, and your device.

• Do not jerk, knot, sharply bend, stretch, or otherwise abuse the power cords. Do not wrap your power cord too tightly, especially around the power brick. Instead, wrap it using loose coils rather than tight angles.

• When positioning your device or PSU make sure that the cords are not bent sharply and that the connectors are not pushed against a wall or hard surface.

• Do not expose power cords to heat sources.

• Do not allow pets or children to bite or chew on power cords.

• When disconnecting the power cord, pull on the plug—do not pull on the cord.

Inspect your power cords and cables regularly. If a power cord or cable becomes warm, frayed, cracked or damaged in any way, stop using it immediately. We recommend that you replace your damaged power cord or cable with a genuine Microsoft replacement power cord or cable.

Unplug your power cord during lightning storms or when unused for long periods.