Product safety warnings and instructions

​​​​​​​NOTICE: Read safety and health information

Read this guide for important safety and health information about your device.

To reduce the risk of injury, death, or property damage, follow all setup and use guidelines and instructions provided for your device and, if applicable, its accessories and content (e.g., software applications, games, or other content).

You can find additional support at support.microsoft.com. For Surface devices, support is also available in the Surface App.

Keep all printed guides for future reference. You can also refer to the Microsoft Help and Support section for contact information at support.microsoft.com.

If you wish Microsoft to contact you only for product-safety alerts or recall notices for this product, please register at aka.ms/product-notifications.

 This symbol identifies safety and health messages in this guide.

 WARNING: Not for safety-critical uses

Your device is not designed or intended for use in any application or situation where device malfunction or failure could lead to death, serious personal injury, property damage, or environmental harm.

 WARNING! Parts of this device are magnetic

• Parts of your device are magnetic and may attract metallic items. To reduce the potential risk of sparks and resulting property damage or possible injury, verify the electrical connection areas are free of metallic objects before interconnecting devices or charging.

• Check your headset or headphones before use to be sure they are clean and free of objects such as staples or paper clips.

• Magnetic interference can disrupt the operation of some medical devices. If you use a medical device, consult the device manufacturer or your physician for information and instructions about the use of products with magnetic components near it.

 WARNING! Do not insert objects into ports and openings

To reduce the risk of fire, electric shock, or damage to your device, do not insert objects into it. This includes ports, kickstand slots and hinges, spaces around keys, vents, fan, or other openings.

 WARNING! Clean safely

The risk of fire, shock or damage to your device during cleaning can be reduced by taking the following precautions:

• Unplug all cables and turn your device off before cleaning.

• Only clean the exterior of your device.

• Use a dry cloth only, no liquids.

• Gently wipe the exterior surface of fans, vents or other openings to remove any dust buildup.

• Do not clean ports or any part of the device with sharp objects (e.g., paper clips, screwdrivers, knives, etc.).

• Keep connectors dry. Gently wipe with a clean, dry cloth only.

 WARNING! Do not use in potentially explosive atmospheres

Do not store or carry flammable liquids, gases, or explosive materials in the same compartment as your device, its parts, and/or accessories. 

Turn off your device, and do not remove or install battery chargers, AC adapters, or any other accessory for your device when you are in an area with potentially explosive atmospheres. Areas with potentially explosive atmospheres are often, but not always, posted and may include fueling areas or fuel service stations; below decks on boats or other vessels; fuel and/or chemical transfer and storage facilities; and areas where flammable chemicals or particles, such as grain dust or metal powders have collected in the air. In such areas, sparks can occur and cause an explosion or fire.

 WARNING! Device repair involves risks

Microsoft recommends that you seek professional assistance for repairs. Opening and repairing your device can present electric shock, device damage, fire, and injury risks, and other hazards. Do not attempt do-it-yourself repairs unless you follow the Service Guide at support.microsoft.com for the product, and have the required knowledge, experience, and specialized tools to do so.

Assistance and information from Microsoft for device repair and other services is available at support.microsoft.com.

 WARNING! Keep your device dry

• Do not expose it to rain, snow or other types of moisture. Do not use your device near water or in a damp or excessively humid location (e.g., near a shower, bathtub, sink, or swimming pool, or in a damp basement).

• Do not dry your device with a hair dryer, clothes dryer, conventional, toaster, or microwave oven. If your device becomes wet, gently wipe the exterior with a clean, dry cloth.

 WARNING! Allow sufficient ventilation to avoid overheating 

• Do not place your device in narrow or cramped spaces.

• Do not place objects on top of your device.

• Do not allow dust to build up on the fan, vents or other openings.

 WARNING! Avoid excessive heat

• Do not use or store your device near heat sources or in strong direct sunlight.

 WARNING! Avoid contaminants

• Avoid getting contaminants such as food debris, dust, dirt, oil, or chemicals on your device.

 CAUTION! Protect from damage

Handle your device with care. It is made of metal, glass, and plastic and has sensitive electronic components inside. Your device can be damaged if dropped, burned, punctured, or crushed, or if it comes in contact with liquids. Broken components can cut, and damage to a battery may cause injury, death, or property damage, and may damage your device or its accessories as a result of battery fluid leakage, fire, overheating, or explosion.

If you suspect damage to your device or its battery, stop using it. Contact Microsoft for information about device repair or dispose of it safely.

Assistance and information from Microsoft for device repair and other services is available at support.microsoft.com.

 WARNING! Keep out of reach of small children

Your device and its accessories are not toys. Keep your device and all its parts and accessories out of the reach of small children. Children could hurt themselves or others or damage your device. In addition, the device may contain or break into small parts that may be a choking hazard to children under 3 years.

 WARNING! Prolonged contact with warm devices

Your device and its power supply unit (PSU) may become warm during normal use. It complies with the surface temperature limits defined by international safety standards; nonetheless, sustained contact with warm surfaces may cause injury. For example, if you rest the warm device on your lap for a long time, you might sustain an injury even though it may not feel hot to the touch. If you have a condition that affects your ability to detect heat or your sensitivity to heat, then you may be particularly susceptible to such injuries.

To reduce this risk:

• Avoid sustained skin contact with your device or its PSU when it’s operating or connected to a power source. For example, don’t sleep with your device or its PSU.

• If your device is on your lap and gets uncomfortably warm, move it to a stable work surface.

• Keep your device and its PSU in a well-ventilated area when in use or charging. Allow for air circulation around the device and its PSU. Don’t place your device or its PSU under a blanket or pillow or use it on soft surfaces.

 WARNING! AC power supply safety

Always select and use an appropriate AC power supply for your device. Failure to take the following precautions can result in serious personal injury or death from electric shock or fire or in damage to your device.

To select an appropriate power source for your device:

• We recommend you use genuine Microsoft power supply units (PSUs) and AC power cords. A genuine Microsoft PSU was provided with your device., or can be purchased from a Microsoft-authorized retailer and at store.microsoft.com/devices.

• Use only AC power provided by a standard (mains) wall outlet. Do not use non-standard power sources, such as generators or inverters, even if the voltage and frequency appear acceptable.

• Confirm that your electrical outlet provides the type of power indicated on the PSU (in terms of voltage [V] and frequency [Hz]). If you are unsure of the type of power supplied to your home, consult a qualified electrician.

• Do not overload your wall outlet, extension cord, power strip, or other electrical receptacle. Confirm that they are rated to handle the total current (in amps [A]) drawn by your device (as indicated on the PSU) and any other devices using the same circuit.

• For devices where the AC prongs may be folded for storage, make sure its prongs are fully extended before plugging the AC power supply for your device into the power (mains) outlet.

• For devices equipped with power cords with removable prongs and a universal power supply, make sure the prong assembly is properly configured for the power outlet and fully seated into the power supply before plugging the AC power supply into a power (mains) outlet.

 WARNING! Power cord and cable safety

Damaged power cords and cables can pose an electric shock or fire hazard, and exposed device cables and cords pose a potential tripping hazard. Arrange all cables and cords so that people and pets are not likely to trip over or accidentally pull on them as they move around or walk through the area. Do not allow children to play with cables and cords. To avoid damaging the cords and cables:

• Protect cords from being walked on or crushed.

• Protect cords from being pinched or sharply bent, particularly where they connect to a wall power (mains) outlet, the power supply unit, and your device.

• Do not jerk, knot, sharply bend, stretch, or otherwise abuse the power cords. Do not wrap your power cord too tightly, especially around the power brick. Instead, wrap it using loose coils rather than tight angles.

• When positioning your device or PSU make sure that the cords are not bent sharply and that the connectors are not pushed against a wall or hard surface.

• Do not expose power cords to heat sources.

• Do not allow pets or children to bite or chew on power cords.

• When disconnecting the power cord, pull on the plug—do not pull on the cord.

Inspect your power cords and cables regularly. If a power cord or cable becomes warm, frayed, cracked or damaged in any way, stop using it immediately. We recommend that you replace your damaged power cord or cable with a genuine Microsoft replacement power cord or cable.

Unplug your power cord during lightning storms or when unused for long periods.

 WARNING! Keep power supply unit (PSU) DC connector clean

Avoid prolonged skin contact with the DC connector when your power supply unit (PSU) is plugged into a power source because it may cause discomfort or injury. Sleeping or sitting on the DC connector should be avoided.

Keep the DC connector clean, free of contaminants such as liquids, sweat, or dirt. To clean, wipe it with a clean cloth. Using a contaminated DC connector can result in heating, which can cause discomfort or injury. If this occurs, immediately unplug the DC connector from the device.  ​​​​​​​