"Can't open file" error in OneDrive
Applies To
Microsoft365.com OneDrive (work or school) Microsoft Office OneDrive (home or personal) OneDrive (work or school) operated by 21Vianet OneDrive for Mac OneDrive for Windows
If Windows displays an error message saying "Can't open file" or "Make sure OneDrive is running", follow the steps below:
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Select the Start button, search for “OneDrive”, and then open it.
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Select the OneDrive desktop app.
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